Shipping & Returns
Unless otherwise specified, Frangipanimiami.com will use its best efforts to ship all merchandise on the business day following the order (if placed before 1pm EST). Delivery estimates are good faith estimates only. Frangipanimiami.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes. The risk of loss and title for all merchandise purchased passes to you upon our delivery of the merchandise to the carrier.
Where We Ship From
Most orders are shipped from Frangipani's retail location in Miami, FL. USA. As a small business, Frangipani takes tremendous pride in packing, shipping, and managing its own fulfillment.
All USA orders are shipped via UPS or USPS. Carriers are selected based on the most efficient delivery. Most orders are processed and out the door in 1 to 3 business days, but transit time can take up to 6 days, depending on your distance from Miami, Florida.
For orders placed with expedited 3-day, 2-day and Next Day air shipping, we use UPS, so transit time only applies to weekdays and we cannot ship to PO boxes. 3-Day, 2nd Day Air and Next Day Air orders placed by 1:00 P.M. Eastern Standard Time, Monday - Friday, will ship same day (except for on holidays due to store closure). Weekend delivery is not available.
Orders that are shipped to APO/FPO, Alaska, Hawaii, USA territories and PO Boxes cannot be expedited, and will be shipped via USPS First Class Package or USPS Priority Mail.
In-Store Pickup In Miami
We offer online customers in Miami the option to pick up their orders from our store in Wynwood, Miami. We will email you when the order is ready for pick up. Orders placed before 1:00 P.M., Monday - Friday will be ready for pick up the same day. Customers are required to present identification and/or verification of credit card used for the order at pick up. In-store pick up orders need to be picked up within 2 weeks of placing the order.
All international orders are shipped via UPS, DHL or USPS to your destination country's postal service. Carriers are selected based on the most efficient delivery. Shipping cost is generally determined by actual weight of goods and packaging, however, occasionally, the cost may be determined by the dimensional weight of the package (depending on size of the order).
Customs Duties, Taxes and Brokerage Fees: International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place your order. Frangipani cannot be held responsible for packages held in customs or for any customs duties or brokerage fees owed. If you decide to refuse a shipment, Frangipani will not grant refunds of any kind.
For our Canadian customers, to minimize high brokerage fees for imported goods, we strongly recommend choosing USPS First Class International Package or USPS Priority International service for your shipping service, both delivered to Canada Post for final delivery. Final delivery times may vary.
No Delivery via Freight Forwarding Company: International customers who elect to ship to freight forwarding or drop shipping companies may have their orders canceled at managerial discretion.
Purchases outside of our sales periods and for any full priced items:
If you decide that an item you ordered is not to your liking, we are more than happy to process a return or exchange. Items are eligible for return within 30 days of when the customer receives their order. We will issue a full refund , less the shipping costs both ways, as long as the merchandise is in its original condition, and has all its packaging, inserts and tags intact. If you decide to return your purchase email us at email@example.com and we will send you instructions. You will be responsible for the return shipping cost (including the necessary insurance). However, if the product is defective, contact us at firstname.lastname@example.org and we will arrange for a UPS call tag to have the merchandise picked up from you.
Items not eligible for returns:
- Any items purchased using a discount code or sale items. These are all final sale.
- any health and beauty products ( lotions, balms, soaps, perfumes, etc.)
- Candles with opened packaging
- Any items missing, torn, or open packaging.
- Food and edible products
- Cloth masks (face coverings)
For customers who want to exchange their item(s) for something else, we recommend that they request to return the item(s) using by emailing us at email@example.com. Once Frangipani receives the returned item(s) the customer will be issued an online store credit which they can apply toward purchasing the item(s) they wish to purchase.
If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to firstname.lastname@example.org. In the email, please include your order number and pictures of the damaged product and the package in which your order arrived. This will help us make sure our shipping methods are the best we can provide.