Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. 


User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing frangipanimiami.com with accurate, true, and complete information, and that you have the authority to place the order.

Returns

We accept returns within 30 days of the initial purchase’s delivery date. We will issue a full refund , less the shipping costs both ways, as long as the merchandise is in its original condition, and has all its packaging, inserts and tags intact. If you decide to return your purchase email us at jen@frangipanimiami.com and we will send you instructions. You will be responsible for the return shipping cost (including the necessary insurance). However, if the product is defective, contact us at jen@frangipanimiami.com and we will arrange for a UPS call tag to have the merchandise picked up from you.

If emailing us about your return please make sure that you include your name, address, telephone number, order number, and e-mail address.

Damaged items

We inspect and pack our products carefully to ensure that you receive them in perfect condition. If you do receive a damaged item please contact us at jen@frangipanimiami.com to arrange a replacement (within three days of receiving the shipment). Please keep the original items and all packaging material. We will require a photograph of the damaged item in order to provide a replacement.

Taxes

Frangipanimiami.com will withhold sales taxes for purchases shipped to any location in Florida. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states. The rate of sales tax imposed in Florida will be 7%.

Shipping

Unless otherwise specified, Frangipanimiami.com will use its best efforts to ship all merchandise on the business day following the order (if placed before 1pm EST). Delivery estimates are good faith estimates only. Frangipanimiami.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes. The risk of loss and title for all merchandise purchased passes to you upon our delivery of the merchandise to the carrier.